The Web Help Desk free version includes a few different features versus SysAid, such as LDAP support. However, you’re limited to one administrator, while clients are unlimited.

Web Help Desk 5.4 is available now directly from MacsDesign Studio. Pricing for corporate customers ranges from US$3,000 to $7,500, while education/government pricing ranges from $2,000 to $5,000.

Web Help Desk 5.5 is a free upgrade for all current Web Help Desk 5.x licensees. Pricing for corporate customers runs from US$3,000 – $7,500, and for educational institutions it runs from $2,000 ...