Available only through Call Center Coach , the Servant Leader App is the first Leadership Execution System that operationalizes Servant Leadership for contact center supervisors. It is not a generic ...

Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of ...

Let's talk about false economy -- in particular, the false economy of cutting or eliminating product documentation and training budgets . When times are hard and budgets have to be slashed, the line ...