In this research, we address the question: Why do many total quality management implementations fail? We develop a theoretical model in which the total quality management role for line employees ...

This is a preview. Log in through your library . Abstract This article investigates some of the human dimensions of the Total Quality Management movement (TQM), discussing its costs along with its ...

According to ASQ, total quality management (TQM) is a system that utilizes effective communications, data and strategy to successfully incorporate the discipline of quality into an organization's ...

Beer, Michael. "Why Total Quality Management Programs Do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation." Decision Sciences 34, no. 4 (fall 2003).

Total Quality Management, or TQM, is a process-centric management approach which focuses on customer satisfaction and employee engagement. The basis of TQM is that processes -- not people -- are to ...