At AT&T, we’ve learned that customer obsession is the North Star guiding every decision, every innovation, every interaction.

Financial services brands are at a crossroads. The industry is shifting from tradition to innovation, causing many ...

Starbucks CEO Brian Niccol wants to win spending-conscious customers over with great service and beverages, he said Tuesday.

Over the past two decades, customer experience (CX) has evolved from a novel concept to a core organizational function. Once a rallying cry for putting the customer at the center of business strategy, ...

For many executives, customer experience (CX) is often equated with customer service, the operational support involved with ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

Your phone buzzes with an email notification. Subject line: Important information about a recent security incident. Sounds familiar, right? Unfortunately, security incidents are more and more common, ...

Dublin, Aug. 25, 2025 (GLOBE NEWSWIRE) -- The "AI for Customer Service - Company Evaluation Report, 2025" report has been added to ResearchAndMarkets.com's offering. The AI for Customer Service ...

When it comes to connecting with customers online, a number of multichannel and ecommerce retailers are still stuck in the “customer support” mindset; one that views contact with a customer as a ...

Senior executives continue to make significant investments in customer relationship management (CRM) systems, as they face their most pressing management challenge – improving customer loyalty and ...

Q4 2025 Management View Krishna Vanka, CEO, opened with reflections on his first six months leading Flux Power, highlighting ...