If the Sound, video and game controllers category is missing from your Device Manager or a controller device not showing up in Windows, use these fixes.

2] Locate your sound driver In the Device Manager window, click on the right arrow just before the Sound, video and game controllers option. The section will expand to show your sound driver.

Double-click "Sound, Video and Game Controllers." Right-click the sound driver and click "Enable" to restart the device. Restart the computer, if prompted, to turn the sound card back on.

Enter "device" into the search box. Click "Device Manager." Double-click "Sound, Video and Game Controllers." Double-click the audio device to see the name of the sound card and its manufacturer.