Salesforce is consolidating its small business efforts such as Salesforce IQ CRM and Desk.com into Sales Cloud Essentials and Service Cloud Essentials, respectively.

Salesforce today announced new AI-powered automation and digital channel technologies for Service Cloud to power features for service agents and customers. The first set of tools aims to predict ...

Among the new updates is an out-of-the-box set-up experience that Salesforce says simplifies the steps needed to deploy essential service flows.