When there’s a major systems outage or performance issue, IT teams come to the rescue to restore services as quickly as possible. Some IT organizations follow IT service management (ITSM) incident ...

Not all root cause analysis is equally effective or reliable. Many root cause systems operate as standalone modules, without helping investigators collect accurate information. In the TapRooT® 7-Step ...

The interrelated final standards on quality management issued in June 2022 by the AICPA’s Auditing Standards Board and Accounting and Review Services Committee are intended to clarify and improve ...

Two expectations informed end-users have of electric motor service centers are reliable best practice repairs and root cause failure analysis (RCFA) to prevent recurring failures. Service centers ...

Editor’s note: This article is the second in a series to help practitioners learn about the AICPA’s new quality management standards and prepare to implement them. The interrelated final standards on ...

Sandia National Labs researchers have created a new dataset on the rates and types of rooftop PV connector failures. Their ...

Three weeks after a massive IT outage brought the world to its knees, CrowdStrike has just unveiled a detailed Root Cause Analysis report. The July 19 systems crash left an indelible mark, causing ...