A greater share of organizations that use process improvement methodologies than those who do not say they have seen major improvement in HCAHPS scores or other patient experience performance ...

“Lean” methodology creates quality improvement and leadership capacity, which is currently missing in ambulatory care settings. Failure to create this capacity will minimize transformation efforts.

Lean Six Sigma is a structured, data-driven approach to quality and waste reduction that integrates seamlessly with Agile, ...

Process improvement is about identifying and addressing inefficiencies that waste resources and add cost. Analysis is carried out to determine which processes and process steps are value-adding or non ...

The Army has employed a variety of techniques for continuous process improvement (CPI) for many years. Some have resulted in projects that saved the Army millions of dollars, while other efforts have ...

The Agile methodology is an iterative and incremental approach to software development that highlights adaptability, collaboration and customer satisfaction. At its core, the Agile methodology values ...

The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

The most important paradigm shift that needs to occur to successfully embed CI into the DNA of the organization is to change people’s mental model such that they stop thinking of improvement work as a ...

With business growth (revenue growth and adding more customers, products and services), everything becomes more complex. When left unchecked, fractures begin to appear, and soon things start to break.