Kevin Curtis inherited a problem that had been hanging around for years. 1 Psychiatric patients in the emergency department were waiting too long for a bed at the University Neuropsychiatric Institute ...

Value stream map vs. process map, which is better for you? As with many tools and methods in Six Sigma, there isn’t a one-size-fits-all approach to mapping things out. Both of these tools have ...

Today, process mining and analysis tools can make the difference process geeks (like me) always hoped they would. Recently, I got another proof point, via a fascinating SAP S/4HANA upgrade at ...