At least two live chat widgets used on hundreds of high-profile sites are leaking the personal details of company employees. The vulnerable widgets are used on sites managed by Google, Verizon, Spring ...

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers current events that impact customers and employees. Of all of the customer service channels, live chat probably ...

Live chat technology is a fast, efficient and convenient way for computer users to get in touch with Tobyhanna Army Depot’s information technology (IT) customer service team. Personnel experiencing ...