IVR的全称的Interactive Voice Response，就是我们经常说的电话语音菜单。FreeSWITCH支持非常强大的语音菜单──你可以写简单的XML，或更灵活的Lua，当然还有Event Socket，Erlang Socket等等。 这里，简单介绍一下XML。其实语音菜单说来也简单，说难也难。让我们先来一个 ...

In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support. Here's why. Interactive Voice Response (IVR) menus seem old-fashioned compared ...

54 percent of consumers believe that reaching an IVR menu when calling a business makes for a poor customer experience, leading more than half to abandon the company altogether LONDON--(BUSINESS WIRE) ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced NICE Interactive Voice Response Optimization (IVRO) version 8.0 comprising Artificial Intelligence (AI) driven analytics to boost ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

Question: “I have seen various things in print lately about voiceXML and was wondering how we could benefit from this technology inside our own company. We have a very active IVR system that handles ...

Interactive Voice Response (IVR) is a mechanized innovation that enables human-to-human communication via DTMF input (Dual-tone multi-recurrence). In today’s business world, virtually all businesses ...

Market Strategies, Inc. (MSI) has published a comparative benchmarking study on interactive voice response and automated speech recognition menus and systems for energy utilities Market Strategies, ...

When it comes to running a small or mid-sized business, answering the phone is an essential part of the day-to-day. And even though a ringing telephone may distract from urgent tasks, it might not ...

Absolutely brilliant. That’s how I’ve come to think of Nigel Clarke, a retired IT manager, who has mapped out thousands of customer-service IVR (interactive voice recognition) systems for the rest of ...