As managers improve IT operations with an eye to process efficiency, however, they need to gain operational accountability through visibility and analytics into how systems and networks are behaving.

ITIL is a framework of best practices to deliver IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment ...

The identification, management and resolution of problems that affect the quality and efficiency of service provision are absolutely crucial in IT services that underpin critical business operations.

Barnes found that the processes laid out in ITIL aligned with plans to improve incident priority management at JPMorgan Chase.