Digital transformation is inarguably a deciding factor today to stay ahead, keep companies competitive, and customers well-served. But what to do when your legacy estate is holding you back? This is ...

CIOs are seeing major shifts in how IT delivers services to the rest of the business, thanks in large part to AI agents.

A forecast record, titled TSA IT Operations and Maintenance Services (NEXUS), carries an estimated value of more than $100 ...

A multinational telecommunications company in Europe standardized on BMC's Helix Chatbot to serve over 120,000 employees across all divisions with self-help articles and catalog items and support ...

General Dynamics’ information technology business unit has secured a potential five-year, $396 million contract to support the Special Operations Forces under the U.S. Special Operations Command. Work ...

SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the first ever 2024 Gartner® Magic Quadrant™ for AI Applications ...

Steel Root, a leading cybersecurity services firm that specializes in compliance for the U.S. Defense Industrial Base, announces the hiring of Pam Demetroulakos as the company’s Director of IT Service ...

In the contemporary dynamic e-business world, good IT service management is indispensable to business growth and efficacy, ...

Steve Riley, head of IT operations and service management at Mercedes-AMG Petronas F1 Team, reflects on a job well done. Having worked for the racing team for almost a decade, where he established the ...