The Improving IRS Customer Service Act would expand information regarding refunds available to taxpayers online. The legislation would also require the IRS to inform ...

The Internal Revenue Service intends to shut down nine in-person Taxpayer Assistance Centers in six states as part of the ...

The Internal Revenue Service headquarters in Washington, D.C. The Internal Revenue Service made progress on its customer service and systems last year, but it's still facing challenges with processing ...

Senators Bill Cassidy, R-La., and Mark Warner, D-Va., want the IRS to make it easier for people to go online to get information about refunds, respond to IRS questions and more. The pair have ...

Local offices for an IRS program that provides free assistance to taxpayers who are experiencing a financial hardship rarely pick up their phones, according to a report published July 30 by the ...

Anyone who has called the Internal Revenue Service knows it can be frustrating to get help. Taxpayers successfully reached a human about 31% of the time this tax season, according to the agency’s own ...