Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. As the world shifted in 2020 with the Covid-19 pandemic, so too ...

The evolution of digital experiences over the years has made it vital for businesses to refine their digital communications and deliver a seamless experience. With 72% of customer interactions now ...

WASHINGTON, DC - SEPTEMBER 21: Sen. Rob Portman (R-OH) speaks to Sen. Gary Peters (D-MI) at a hearing to discuss security threats 20 years after the 9/11 terrorist attacks at the U.S. Capitol on ...

Omnichannel is more than a trend, it is one of the newest and most promising strategies in the pandemic, as it focuses on meeting customer needs through an integrated, simple, efficient and friendly ...

AI is revolutionizing customer service, providing organizations with new ways to improve processes, efficiency, and the CX. Companies are using AI-powered tools to reduce wait times, improve response ...

Customer service can make all the difference and more businesses are using AI to improve customer service. The Better Business Bureau says a recent survey shows 80% of consumers are likely to make ...

A social media chatbot is here to streamline every process and reinforce the positive experiences a company can have with its customers. It’s time to know it and try it!

In the bustling marketplace, businesses are constantly seeking ways to differentiate themselves from the competition. One of ...

Although evolving technologies like generative AI promise to elevate their experiences, customers are wary of the risks involved, according to the sixth edition of Salesforce's State of the Connected ...

Many retailers struggle with fragmented communication tools, leading to inefficiencies and frustration. By reading this ebook, you will learn how and why to implement a unified retail communication ...

For two decades, embattled consumers knew having investigative journalist Jesse Jones on their side could very likely make ...

YS AND 12 THE BLACK RESTAURANT ASSOCIATION EXPANDING ITS SUPPORT FOR IMPROVING CUSTOMER SERVICE IN MILWAUKEE. TODAY, THE GROUP ANNOUNCED THE SECOND SET OF RESTAURANTS. IT’S FOCUSING ON. THESE ...