How an engineer handles a complaint could be the beginning of a long and profitable relationship. Parker Fluid Control Div. New Britain, Conn. Engineers are often brought into the client-customer ...

While the Internet has made global commerce a reality, the online social services it spawned have also provided a worldwide megaphone for dissatisfied customers. From Bank of America’s reversal on ...

Nearly every company receives a complaint from a customer at one point or another. Handling a customer properly is critical to the success of a company. An organization that handles complaints in the ...

Video Arts has launched a new video-based training programme for customer service and sales staff, called Complaints: Five tactics for handling complaints effectively. Video Arts has launched a new ...

Unhappy customers can be a dangerous situation for any company because these customers often share their complaints with other people. If a customer lodges a complaint against an employee, manage it ...

A great progress representing 100% in tracking and handling customer complaints was revealed in the customer complaints report produced by Dubai Customs for the 4th quarter of 2008. 20 January 2009 ...

Good customer service can go far in retaining customers and improving your product. With customers holding all the power when it comes to your success, the last thing you want to do is let a complaint ...

South West Water (SWW) has been rated poor by the water industry watchdog, over the number of household complaints and the ...

Forbes contributors publish independent expert analyses and insights. Alison Coleman is a U.K.-based journalist who covers entrepreneurs. You can’t please all of the people all of the time, so when ...

The California Department of Financial Protection and Innovation (DFPI) announced that it has entered into a consent order with San Francisco-based Chime Financial, Inc.. The order, which includes “a ...