Software solutions such as Verint, NICE and Genesys WFM are widely used to optimize workforce management processes and ensure that contact centers operate efficiently. Real-time contact center ...

Genesys, an AI-driven developer of call center software, did not reveal any details about its IPO or a timeline for going public, but a September report, opens new tab from Bloomberg News citing ...

The unified communications landscape continues to get shaken up this year as call center software provider Genesys Telecommunications unveiled plans Wednesday to acquire rival Interactive ...

Previously, 65% of IT tickets were related to the limitations of its legacy workforce management solution. After evolving to Genesys Cloud WEM, Modivcare decreased IT-related tickets by 50%.

Genesys, an AI-driven developer of call center software, said on Monday it has confidentially filed for an initial public offering in the United States, signaling growing investor appetite for new ...

Genesys Confidentially Files for US IPO as AI Boom Drives Demand By Manya Saini and Niket Nishant (Reuters) -Genesys said on Monday it has confidentially filed for an initial public offering in ...

(Reuters) -Genesys said on Monday it has confidentially filed for an initial public offering in the United States, becoming the latest tech firm to bet on the booming AI market to attract investors.