In a tenuous economy, everything is on the chopping block. Anything that doesn’t directly impact the bottom line is in danger of getting cut or reduced. That means organizations increasingly have to ...

When it comes to developing and executing a strategic plan, many companies love to point to their “north star” as the focal point of their vision. You may have even seen some companies give their ...

When customer experience falls apart, most organizations jump into action. They tweak the app. Rewrite scripts. Train agents. Launch a journey map sprint. And while those things aren’t wrong, they ...

As if they don’t already have enough on their plates, board nominating committees may now need to confront what a new report describes as a pronounced and alarming decline in the share of board ...

Although enterprises claim to emphasize customer experience in today’s digital business landscape, many fail to address a downright essential aspect: customer experience security. Yes, security should ...

Four health IT leaders discussed their strategies and innovations for the consumerization of healthcare and digital experience in 2020 during a keynote panel at the Becker’s Hospital Review Health IT ...

Patients today want healthcare encounters to mirror the experiences they have in other sectors, like retail or e-commerce. They are looking for and expect ease, convenience, consistency and ...

While most companies pointed to a lack of mandated policies or enforcement as a barrier to increasing in-office attendance, “more is needed than just policies,” according to a report. Although more ...

Innovaccer announced a new acquisition on Tuesday. The health data analytics company is now the sole owner of Cured, a Denver-based healthcare digital marketing and customer relationship management ...

One CMO plans to place a larger focus on quality and safety, patient experience, and population health. April 23-29 is patient experience week, and HealthLeaders is helping to celebrate by ...