Every retail business has customers. Unfortunately, having customers guarantees you will also have difficult customers in the mix. Your customers are your retail company's lifeblood, so changing angry ...

Start a business and stick around long enough, and there’s a good chance you’ll encounter a client, that–for whatever reason–is unhappy no matter what you do. You may have already experienced a client ...

Working with difficult customers can test contractors more than the actual work at hand. One lawn tech showed up to fix a pipe, but when the customer snapped, karma hitched a ride on his hood. You’ll ...