A Customer Spoke With Kindness Instead Of Frustration, So An Overworked Retail Employee Breathed A Sigh Of Relief Customer ...

The ease of online and omnichannel shopping due to the pandemic has elevated consumers' expectations. More than half of respondents (58%) said their customer service expectations are higher today than ...

AI is no longer experimental in retail as nearly half of retailers use it weekly to drive personalization, loyalty and growth ...

In luxury retail, executives from Prada, Versace, and Zegna referred to the customer experience as a selling ceremony at Oracle Retail’s Industry Forum in Lisbon, Portugal. Luxury brands are compelled ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. There aren’t many ...

If there’s one marquee brand whose fate I’ve worried about during the pandemic (in addition to those in the obviously hard-hit intimate industries like hospitality, travel, and salon services), it’s ...