Jess Pingrey is an expert freelance writer in the fields of sales, software ... of content creators writing about sales, customer service, and CRM systems. She’s written for publications ...

Beyond writing, she tested entrepreneurial waters by launching a mobile massage service ... opinions or evaluations. Customer relationship management (CRM) software is a powerful tool any business ...

A second-time founder, he wanted to create software that he knew ... an AI-powered system that can handle everyday customer service jobs. Shortly thereafter, their company Decagon was born.

Seattle-based Amazon developed the customer service center technology ... proprietary hardware and software systems. Subscribers to the service pay for Amazon Connect usage by the minute, plus ...