In today’s competitive market, excellent customer service is crucial for small businesses. Having the right tools can significantly improve how you interact with your customers, making it easier to ...

Commissions do not affect our editors' opinions or evaluations. Customer relationship management (CRM) software is a tool that helps salespeople and businesses manage interactions with prospects ...

More Companies Must Adopt AI: Capterra found that just over half of U.S. businesses (53%) now use AI-enhanced customer service software. But what about the other half? And what about companies ...