He also introduces the concept of servant leadership and shares insights on how to foster a positive atmosphere that enhances both employee satisfaction and patient care. The conversation also ...

In a superior customer service culture, it’s understood that serving customers positively and proactively is the default, the expected behavior. These are cultures in which giving great customer ...

RECENTLY MY youngest son, Evan, said, "Dad, I need some new headphones, can we go to Fred Meyer?" Off we went to the Seattle retailer. While Evan was shopping, I was looking through the bargain bin ...

There’s a startling passage about the power of hospitality in the classic novella, The Ballad of the Sad Cafe. Carson McCullers writes (and I apologize for this paraphrase of a great work of art) that ...

SAN ANTONIO - Let’s talk about customer service. It is about the golden rule – “Do unto others as you would have them do unto you,” and you must love Soldiers and families. Members of the Installation ...

Jon Wayne Service Co. has a “wheel of success” posted all over its offices to communicate the company’s values to its employees. Always over-deliver. Know your product. Take an interest in your ...

Two Hy-Vee employees in eastern Iowa are being recognized for outstanding customer service with the company’s top honor.