In a superior customer service culture, it’s understood that serving customers positively and proactively is the default, the expected behavior. These are cultures in which giving great customer ...

There’s a startling passage about the power of hospitality in the classic novella, The Ballad of the Sad Cafe. Carson McCullers writes (and I apologize for this paraphrase of a great work of art) that ...

He also introduces the concept of servant leadership and shares insights on how to foster a positive atmosphere that enhances both employee satisfaction and patient care. The conversation also ...

RECENTLY MY youngest son, Evan, said, "Dad, I need some new headphones, can we go to Fred Meyer?" Off we went to the Seattle retailer. While Evan was shopping, I was looking through the bargain bin ...

Jon Wayne Service Co. has a “wheel of success” posted all over its offices to communicate the company’s values to its employees. Always over-deliver. Know your product. Take an interest in your ...

Two Hy-Vee employees in eastern Iowa are being recognized for outstanding customer service with the company’s top honor.