Microsoft launched Dynamics 365 Copilot, an AI-powered assistant for customer relationship management, sales, enterprise resource planning, customer service, marketing, ecommerce and supply chain.

To serve high-quality beneficiaries, Sakani has upgraded its operations through Dynamics 365 Customer Service, Dynamics 365 Sales, and Microsoft Power Apps. This enables future citizens wishing to ...

Hot on the heels of Salesforce's announcement last month of artificial intelligence agents for sales, Microsoft on Monday announced it will make ten agents available in Dynamics 365 for use in ...

Microsoft has updated Dynamics 365 Customer Service with a first-party voice channel, as well as AI-powered features and capabilities.

Penrith City Council in NSW has deployed Microsoft Dynamics 365 Customer Service as part of a cloud-first digital transformation to streamline and lift the quality of the delivery of services ...

Microsoft is bringing its generative AI assistant to tools used to coordinate frontline work with a Copilot for Field Service management in Dynamics 365 and a Shifts plugin for Microsoft 365 Copilot.

In conclusion, the introduction of Copilot in Dynamics 365 Field Service is a game-changer, promising to revolutionize service delivery and efficiency in the frontline services sector.

Here's how Microsoft is using its own Dynamics 365 Customer Service offering to manage the publishing of not just Windows 10, but previous Windows client and server updates via Windows Update.

Hello, Dynamics 365 Customer Voice! How Dynamics 365 Customer Voice is any different from Microsoft Forms Pro wasn't elucidated by Microsoft, or it couldn't be found.

This Microsoft Dynamics cheat sheet provides an overview of key application modules and use cases to help you understand the platform better.