Microsoft has updated Dynamics 365 Customer Service with a first-party voice channel, as well as AI-powered features and capabilities.

Microsoft launched Dynamics 365 Copilot, an AI-powered assistant for customer relationship management, sales, enterprise resource planning, customer service, marketing, ecommerce and supply chain.

Microsoft is addressing legacy data silos and advancing digital transformation with a combined two-in-one product, Dynamics 365. The new solution, scheduled for release this fall, pulls together ...

Microsoft has announced the launch of Dynamics 365 Contact Center, an AI-powered solution designed to enhance customer engagement for contact center workers.

Hello, Dynamics 365 Customer Voice! How Dynamics 365 Customer Voice is any different from Microsoft Forms Pro wasn't elucidated by Microsoft, or it couldn't be found.

Microsoft is bringing its generative AI assistant to tools used to coordinate frontline work with a Copilot for Field Service management in Dynamics 365 and a Shifts plugin for Microsoft 365 Copilot.

In conclusion, the introduction of Copilot in Dynamics 365 Field Service is a game-changer, promising to revolutionize service delivery and efficiency in the frontline services sector.

Through Microsoft Dynamics 365, organizations gain a 360-degree view of customer data, while Copilot's AI functionality is embedded across a wide variety of service processes for over 40,000 ...

Microsoft on Wednesday introduced a preview of Copilot in Dynamics 365 Field Service, along with describing multiple other 'frontline worker'-type product positionings.

The company was able to build a robust customer service system, with more availability and flexibility to develop other solutions in the future, in addition to maintaining what is highly precious to ...

Here's how Microsoft is using its own Dynamics 365 Customer Service offering to manage the publishing of not just Windows 10, but previous Windows client and server updates via Windows Update.