Dealing with conflict is no easy feat—especially when it’s coming from an upset customer. Whether it’s problems finding information on your website or frustrations with a particular product or service ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Over the past few years, we’ve all encountered “Let’s chat!” buttons on ...

Looking ahead, it’s clear that AI chatbots are not just a passing trend but a fundamental shift in how people and businesses communicate. They save time, cut costs, and deliver consistent experiences.

Tough conversations are generally difficult to initiate and respond to. Whether they occur in personal or professional life, we are hard-wired to act, react and emotionally invest -- and that makes it ...

I’m on the phone with a startup executive roleplaying as a frustrated customer, and a note along with a speedometer icon appears on my computer screen: Speaking slowly — You are speaking slower than ...

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Usually conversations with customer service ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Want your customers to connect with you, feel attached to ...

Zendesk's service-first offerings gives SMBs omnichannel customer communications and support platforms. With renewed focus on improving the customer experience (CX), Zendesk's Sales Suite serves to ...

In the past, many of us were running our businesses and thinking about customer relationships differently. Leaders may not have viewed them as wells of long-term value, but rather as costs that we had ...

McGill University provides funding as a member of The Conversation CA. McGill University provides funding as a member of The Conversation CA-FR. Customers contact companies regularly to purchase ...

Unloading on an anonymous customer service representative who is obligated to listen has a certain appeal. And it’s free. By Maggie Parker When Kate Lacroix was driving alone from Seattle to Vancouver ...