February 23 2010: The International Customer Service Institute (TICSI) has launched a free online customer service assessment and benchmarking reporting solution. This online assessment tool and ...

ALEXANDRIA, Va. - Anyone who lives, works or plays on an Installation Management Command installation has an opportunity to give feedback on the services and programs they receive, thanks to a new ...

Academy of Management Perspectives, Vol. 20, No. 2 (May, 2006), pp. 43-57 (15 pages) Because customers' assessment of services is based on performances rather than objects, they rely on the numerous ...

PRESIDIO OF MONTEREY, Calif. - Courteous customer service is something that can quickly change an individual's opinion and can often be more important than other factors in determining the overall ...