That’s a sentiment from Chad Best, SVP of Customer Experience and Operations at US furniture retailer Lovesac, that few would ...

When consumers think of Walmart as a brand, “innovative” may not be the first thing that comes to mind. But while speaking at a session at MMA Global’s POSSIBLE conference earlier this month, CMO ...

The Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today’s increasingly digital shopping environment.

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The growth in the customer experience management market is a direct reflection of the ...

Charisma Glassman is Senior Partner & Global Head of Retail Advisory at Genpact, helping global brands transform the end-to-end value chain. In today’s retail environment, consumers expect more than ...

Representative Image Customer experience - both online and offline - has emerged as the key differentiator for brands across categories. It has assumed even greater significance after the pandemic, as ...

Generative AI can power lifelike chatbots and create digital models for trying on clothes, but it comes with risks that retailers should know. Artificial intelligence is everywhere, but users may not ...

Editor's note: This is the second in a three-part series exploring the main components of personalization in retail, digital and the intersection of dissonance and action. Part 1: AI's Role in Digital ...