PHILADELPHIA (CBS/CNN) - A newly released study by researchers at Drexel University published in the Journal of Business Research has found another problem with self-checkout: fading customer loyalty.

Customers feel more rewarded by a store and “feel like they were treated more valuably” when using regular checkout because it involves less effort and cashiers handle the scanning, bagging and ...

PHILADELPHIA -- From theft to scanning errors, retailers are running into headaches with self-checkout after rolling out the technology aggressively over the last decade. Now, research finds another ...

Walmart has pulled a promotion for Walmart+ memberships from its self-checkout screens. The company has been pushing discounted memberships during its Walmart Plus Week event. The retailer said "some ...

Is self-checkout checking out? Target customers are claiming — and complaining — that the popular retailer is removing self-checkout stations from stores. However, Target representatives say that ...

Self-checkouts have long been a staple feature within retail stores nationwide, but a new study found that an increasing number of Americans are actually in favor of eliminating such technology for ...

Self-checkout arrived in the late 1980s at supermarkets. A decade later, it began spreading to big-box chains and drug stores. Now, self-checkout, loved by some and hated by others, has entered ...

Self-checkout machines want you to tip them for all that they do. Businesses are starting to introduce new options for tipping at self-checkout machines, putting even more pressure on customers amid ...

The backlash against self-checkout is growing, and stores are starting to dial back on the technology after it exploded over the past few years. Booths, a British supermarket chain, said it’s removing ...

As the competition for e-commerce sales continues to heat up, focusing on converting the customer quickly is becoming increasingly important. Shopping online offers an ease and convenience coveted by ...