Today's contact centers are fine-tuned machines, with no penny wasted and every customer interaction optimized. Before founding Zenarate, I led contact centers at large financial institutions. During ...

Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. Customer care agent training is especially critical these ...

In the old “unichannel” days, contact center skills assessment consisted of hearing a candidate’s “phone voice” and having them do a typing test. That was it. Today’s omnichannel environment demands a ...