A database should contain information about client history such as order history, customer service complains, client feedback and stated client preferences.

Microsoft exposed approximately 250 million customer service records due to what the company called a “misconfiguration of an internal customer support database” used for tracking support cases.

RRD Named a “Strong Performer” by Independent Research Firm: “Customer Database And Engagement Agencies, Q1 2021” ...

A server security lapse has exposed a massive database of customer information belonging to Rubrik, an IT security and cloud data management giant. The ...

The “Minimum Requirements” section described the functionality the agency expected to be part of the “customer service database call tracking system.” Here are some of the items from the ...

Microsoft Corp. today disclosed a data breach that exposed 250 million customer records via a misconfigured Elasticsearch database. As is somewhat typical with these exposures, the database was ...

Customer Relationship Management systems, despite what all the vendors will advertise, are nothing more than databases. And the best CRM systems I know of at my clients have the most accurate, up ...

A Buzzfeed investigation is questioning the number of sexual assault complaints in the Uber customer service database.