The effort by Montgomery College to respond to its community workforce's request for employees skilled in call center training is paying off for both graduates and businesses. With the first graduates ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...

Back in our February issue, we discussed the results of a recent SSPA survey of top performing agents. One of the survey's key messages was that: “Simply put, top talent gets more training on an ...

Sharon Daniels, CEO, AchieveGlobal: Call center managers can most effectively link the outcomes of their quality assurance programs into training and incentives by making certain that the objectives ...

In today's business world, call centers - a place where employees sit in row upon row of cubicles and answer incoming telephone calls - have become commonplace. So common, in fact, that the demand for ...

Today's contact centers are fine-tuned machines, with no penny wasted and every customer interaction optimized. Before founding Zenarate, I led contact centers at large financial institutions. During ...

For Tulsans who have limited skills, no higher education or a short work history, Goodwill Industries offers a chance to attain and hold a job that can lead to self sufficiency. Goodwill's call center ...