A great cold call script helps reps make a positive first impression. You can customize these examples and start using them right away.

A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical examples here.

For example, AI voice accent neutralization technology uses different gradients of voice augmentation, which can alter agents' conversations to optimize understandability in real time.

Contact center intelligence platform provider Z21 Labs Inc., better known as Observe.AI, today announced a new Real-Time AI product suite that will provide call center agents with live, in-the ...