To deliver great customer experiences, firms must orchestrate a complex system of interdependent people, processes and technology. The combination of these forces is something that Forrester calls the ...

With business growth (revenue growth and adding more customers, products and services), everything becomes more complex. When left unchecked, fractures begin to appear, and soon things start to break.

The business world is experiencing a transformative era driven by rapid evolution of artificial intelligence (AI) technologies. This is an opportune moment for business leaders to rethink their ...

The growth of scientific management in the early 20th century equipped the business community with various tools designed to reduce costs and improve efficiency. In most companies today, organized ...

Process improvement is about identifying and addressing inefficiencies that waste resources and add cost. Analysis is carried out to determine which processes and process steps are value-adding or non ...

This new part-time program will allow professionals to upskill into process improvement roles to help businesses optimize their processes on an ongoing basis, improving productivity and driving growth ...

SEATTLE--(BUSINESS WIRE)--Today, Zeitworks announced that Jay Bartot will be taking on the role of CEO and will lead the company through its next stage of technology and product development.