How has the idea of process improvement taken hold within the legal industry in the wake of the pandemic? Fred Esposito of Rivkin Radler discusses this.

At its core, Six Sigma uses statistical metrics to reduce defects in a known process. It describes four steps to process improvement: measure, analyze, improve, control.

A broken business process can cost your business time and money. But pinpointing exactly where a process breaks down — and where it can be improved — isn't an exact science.

If you've been in this industry long enough you know that much, if not most, spending on information technology falls short of the hoped-for results. This has always been the case.