If you have ever worked in customer service, you probably know that some customers can be really rude. You also probably know ...

According to a recent report from MoffettNathanson, Spectrum, Comcast and Altice USA have added 886,000 new phone customers ...

Before exercising your right to refuse service, you and your employees should always try to de-escalate a rude customer ...

Good customer service seems like common sense for businesses. But how valuable is it really? John Mitchell is President of Applied Marketing Science, a market research and consulting firm focusing on ...

"Your service sucks! Can't you do anything right?" shouted Jeff, his voice laced with frustration. He had demanded to have a new water dispenser sent over to replace the one that had malfunctioned, ...

FLUSHING, Queens (WABC) -- Police are searching for the angry customer who went on a wild rampage inside a Queens spa this week. The attack happened at Tao Spa Bodywork in Flushing just before 11 p.m.

Good customer service seems like common sense for businesses. But how valuable is it really? John Mitchell is President of Applied Marketing Science, a market research and consulting firm focusing on ...

SANDY, Utah (KUTV) — A dramatic scene unfolded at a Utah car dealership after an angry customer drove his newly purchased vehicle through the front windows in a fit of frustration over a refund ...

SANDY, Utah (KUTV) — A dramatic scene unfolded at a car dealership after an angry customer drove his newly purchased vehicle through the front windows in a fit of frustration over a refund dispute.

At least 30 people gather around customer service counter to request refunds after about six hot-air balloons taken down on ...