Despite the recent challenges in overall experience quality seen in Forrester’s Customer Experience Index (CX Index™) benchmarks, customer experience (CX) remains a priority for many organizations.

Brace yourself: the Gartner analysts who penned this year’s Advanced Analytics Platforms Magic Quadrant (MQ) expect companies that compete using advanced analytics and proprietary algorithms will ...

Amid all the buzz around advanced AI-powered data analytics, one crucial component often goes unnoticed: the metrics layer. This is where metrics creation takes place, the process that defines and ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Over the last 30 years, observers have watched artificial intelligence (AI) go from the ...

WASHINGTON--(BUSINESS WIRE)--Babel Street, a leader in advanced AI, data, and analytics, and Consilium Data Services, Inc. (“CDS”), a sensor device and satellite data collection services company, ...

WASHINGTON--(BUSINESS WIRE)--Babel Street, the world’s leading technology partner for advanced identity intelligence and risk operations, and Boeing Intelligence & Analytics (BI&A), a pioneer in the ...