The Trump administration has emphasized improving customer experience as a key piece of its President's Management Agenda. (Photo by ebayinc/Flickr) As the President’s Management Agenda presses ...

Sometimes CRM vendors can get so caught up in their own processes and technology that efforts to update their software can sometimes overlook the most crucial aspect: the customer. Looking not only to ...

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced that hundreds of organizations worldwide, including the ...

A bipartisan pair of lawmakers is pressing agencies for information on their implementation of a 2019 law to improve customer service. Reps. Gerry Connolly, D-Va., chairman of the House Oversight and ...