CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

I see it play out all the time in my line of work, where winning new business comes down to the little things—leveraging the right contacts at the right time. For example, this might mean making a ...

AI provides a revolutionary approach to CRM security by utilizing its data analysis, anomaly detection, and threat ...

Managing a customer-facing business without customer relationship management (CRM) software is like managing a business blindfolded — with no clear view of the customer or sales funnel ...

For home care agencies, CRMs are the future of marketing. These tools allow you to streamline the journey from lead to client ...

The managed service model has swept the channel in recent years and looks like the approach for the long term – but does it need to change? Also, read about how to best prepare for an AI-driven ...

The ISG Buyers Guides™ for Customer Relationship Management, produced by ISG Software Research (formerly Ventana Research), say modern CRM systems have evolved from simple data repositories to complex ...

The "Growth Opportunities in Global Customer Relationship Management, 2024" report has been added to ResearchAndMarkets.com's offering. To deliver excellent customer experience, organizations require ...

Centralizing this data is one of the core benefits of CRM software because it helps your teams provide customized experiences, improve sales and marketing strategies, and drive growth. Other CRM ...

We take a look at key features and platforms. Customer relationship management (CRM) systems help micro business owners to keep all of their communications together. If you’re a small company or sole ...

Learn about the rigorous testing framework we've used to rate, review, and compare market-leading CRM software for businesses of all sizes ...